How do I request a refund?
Last updated December 8, 2022
If you are unsatisfied with a service or item purchased from a Zilla merchant and would like a refund, we have put measures in place to ensure that you are able to get one.
To put in a request for a refund, please directly contact the merchant you made your purchase from. As they are the provider of the goods or services, it is their primary responsibility to process your refund request.
Once you have informed the merchant of your request, and they start the process from their end, your upcoming payments will be cancelled and your downpayment will be refunded within 24 working hours.
It is important to notify the merchant of refund requests as early as possible to make the process much smoother. Please note that Zilla does not take responsibility for disputes between you and the merchant and you will be expected to make your repayments in full and as when due.
Please note that refunds are completely dependent on the refund policies of the individual business you have patronised. As Zilla is only a payment processor, we can only help with refunds to a reasonable extent.
If you have any questions regarding this or anything else, please let us know. You can reach us on 08147198097 or email us at support@zilla.africa (9am to 6pm Monday to Friday, and 10am to 5pm Saturday and Sunday).